Refund policy.

I. No refunds on digital products

Due to the nature of digital products, all sales are final. Once a digital pattern or design has been purchased and delivered, we cannot offer a refund, exchange, or cancellation. We encourage you to carefully review your order before completing your purchase.

II. Exceptional circumstances

Refunds may be considered in the following exceptional circumstances:

• Technical issues: if the digital product you receive is corrupted, inaccessible, or otherwise unusable, and we are unable to resolve the issue after you have contacted us within 5 days of purchase;
• Already sold: in the unlikely event that a pattern was sold to someone else at the same moment you paid, you are refunded automatically and in full.

III. Requesting a refund

To request a refund under the exceptional circumstances listed above, please contact us at hi@symmetricity.xyz within 5 days of your purchase. Include your order e-mail, a description of the issue, and any relevant screenshots or documentation.

IV. Assessment and approval

All refund requests will be carefully reviewed on a case-by-case basis. We reserve the right to approve or deny any refund request at our sole discretion. If approved, the refund will be processed within 30 business days, and the funds will be returned to the original method of payment.

V. Chargebacks

Please contact us before initiating a chargeback with your bank or card provider — we’re happy to help resolve any problem. Chargebacks opened without contacting us first may result in us declining future orders.

VI. Contact information

If you have any questions or concerns about this Refund Policy, please contact us at hi@symmetricity.xyz.