Refund Policy.
I. No Refunds on Digital Products
Due to the nature of digital
products, all sales are final. Once a
digital pattern or design has been purchased
and delivered, we cannot offer a refund,
exchange, or cancellation. We encourage you
to carefully review your order before
completing your purchase.
II. Exceptional Circumstances
Refunds may be considered in the
following exceptional circumstances:
• Technical Issues:
If the digital product you receive is
corrupted, inaccessible, or otherwise
unusable, and we are unable to resolve the
issue after you have contacted us within 5
days of purchase;
• Duplicate Purchases:
If you accidentally purchase the same
digital product more than once, please
contact us within 5 days of the duplicate
purchase for a refund.
III. Requesting a Refund
To request a refund under the
exceptional circumstances listed above,
please contact us at
hi@symmetricity.com
within 5 days of your purchase. Include your
order number, a description of the issue,
and any relevant screenshots or
documentation.
IV. Assessment and Approval
All refund requests will be
carefully reviewed on a case-by-case basis.
We reserve the right to approve or deny any
refund request at our sole discretion. If
approved, the refund will be processed
within 30 business days, and the funds will
be returned to the original method of
payment.
V. Chargebacks
Initiating a chargeback with
your credit card provider without first
contacting us for assistance may result in
the suspension or termination of your
account with
Symmetricity.
VI. Contact Information
If you have any questions or
concerns about this Refund Policy, please
contact us at
hi@symmetricity.com.
